TEAM COACHING OUTLINE

We will transform your team’s Call Centre abilities

Elevating Leadership Performance
The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they do not play together, the club won’t be worth a dime!   Babe Ruth
Let us coach the group of people managing your business into a high-performance team.
Managers will become leaders, who are self-aware, display emotional intelligence, trust one another, communicate and collaborate to achieve the goals of your business.

Elevating the leadership abilities of your team includes:
o   Establishing effective communication habits
o   Improving self-awareness
o   Growing emotional intelligence
o   Forming trusting relationships
o   Giving and receiving feedback through honest conversation
o   Establishing Accountability
o   21st Century leadership skills
o   Developing a collaborative mindset
o   Creating an inclusive work environment
o   Inculcating a culture of continuous development

EVOLVE® coaching model typically includes the following sequential phases:

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