TEAM COACHING OUTLINE
We will transform your team’s Call Centre abilities
Elevating Leadership Performance
The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they do not play together, the club won’t be worth a dime! Babe Ruth
Let us coach the group of people managing your business into a high-performance team.
Managers will become leaders, who are self-aware, display emotional intelligence, trust one another, communicate and collaborate to achieve the goals of your business.
Elevating the leadership abilities of your team includes:
o Establishing effective communication habits
o Improving self-awareness
o Growing emotional intelligence
o Forming trusting relationships
o Giving and receiving feedback through honest conversation
o Establishing Accountability
o 21st Century leadership skills
o Developing a collaborative mindset
o Creating an inclusive work environment
o Inculcating a culture of continuous development
EVOLVE® coaching model typically includes the following sequential phases:
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